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The Videos are Not Playing
The Videos are Not Playing

Is there another way to view the videos?

Lissa Johnson avatar
Written by Lissa Johnson
Updated over a week ago

If the videos are not playing on your computer, try changing the settings: 

Step 1: Click the profile icon in the top right of the page

Step 2: Select "Mosa Mack default" from the dropdown next to “Select the platform you’d like to use for videos”

Step 3: Press Save

Step 4: Return to your lesson pages and play the videos.

Step 5: If you're still having trouble, return to your Account Info page and select "YouTube"

If the video is playing on your computer but not your students’, it is likely a permissions issue and your IT department will need to be notified.

We're happy to help with this conversation. To loop us in, contact us via the blue chat button on the bottom right.

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